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- The QuantumOps browser extensionWhat the QuantumOps for Halo browser extension is, where to get it, and how it keeps itself up to date.
- Setting up the extensionConnect the QuantumOps for Halo extension to your instance, sign in, and let the side panel follow your HaloPSA pages.
- Finding your way around the side panelHow the QuantumOps side panel is laid out: the header, the tabs and the More menu, which tabs you see, how the panel follows HaloPSA, and what the status bar tells you.
- Ticket tabThe Ticket tab of the browser extension's side panel shows QuantumOps's analysis of the HaloPSA ticket you have open, with suggested actions, reply drafts, Sherlock research and call recordings.
- Triage tabThe Triage tab of the browser extension's side panel brings the Ticket Triage Dashboard's AI recommendation and its dispatch, merge, spam and scheduling actions next to the HaloPSA ticket you have open.
- Assist tabThe Assist tab of the browser extension's side panel is Agent Assist next to the HaloPSA ticket you have open: choose a resolution path, work through its steps and post a note or an e-mail as yourself.
- Chat tabThe Chat tab of the browser extension's side panel is Qubit beside HaloPSA: it works with the ticket or client you have open and asks for your approval before it changes anything.
- Client, User and Agent tabsThe Client, User and Agent tabs of the browser extension's side panel show QuantumOps's view of the client, user or agent you have open in HaloPSA, with Q-Notices and, where enabled, remembered facts.
- Call tabThe Call tab of the browser extension's side panel lets you take a call without leaving HaloPSA: look up the caller, follow the script, create or link a ticket and record the outcome.
- Clock tabThe Clock tab of the browser extension's side panel lets you clock in and out, take breaks, correct a missed clock-out, request time off and bid on holiday shifts without leaving HaloPSA.
- Approvals tabThe Approvals tab in the browser extension lists tool requests that wait for an Administrator's decision, and lets you approve or deny each one.
- Troubleshooting the extensionFind out what the QuantumOps extension is doing from Options and its Diagnostics section, and fix the problems people meet most often.