Skip to main content- Opening the dispatch boardThe dispatch board runs in the QuantumOps browser extension, and the Dispatch Board entry in the web app opens a hand-off page that launches it in its own browser tab.
- The dispatch board at a glanceThe dispatch board shows every open ticket as a hexagon, with the numbers that matter across the top, controls beneath them, a rail for pings, queue and agents, and a footer with filters and a rolling period.
- Needs you: pings and the focus cardThe Needs you tab lists the tickets and people that need a decision from you, most urgent first, explains why each one fired, and lets you act on it from a focus card.
- Queue, tracked tickets, lists and agentsThe Queue, Tracked, Lists and Agents tabs of the dispatch board rail show what needs an owner, what you follow, your saved filters and who can take work, and the agent lens shows one person's day.
- The ticket cockpit and assigning workThe cockpit shows one ticket with its ranked technicians, context and health so you can assign it, book a slot or open it in HaloPSA, and the right-click menus put the same actions on every ticket and agent.
- Board shortcuts, notices and troubleshootingEvery key the dispatch board answers, what its status notices mean, and what to check when the board will not open or stays quiet.
- Intel: alerts, capacity and AI insightsThe Intel drawer on the dispatch board gathers alerts, recommendations, capacity for the next four hours, a leaderboard, AI insights, Q-Notices and a live activity feed in one place.
- Recommendations and plansRecommendations are suggested actions raised by rules and AI insights on the dispatch board, each with a plan of steps that you review in plain words before anything runs.
- Pulse, live calls and notice ribbonsPulse shows what happened, what is happening and what is coming on the dispatch board as a timeline, while live call tiles and notice ribbons show current calls and organisation notices along the edges of the board.
- Board configurationThe Board configuration drawer sets up your own dispatch board: which panels you see, what the queue holds, badges and lists, thresholds, browser notifications, Pulse and the canvas.
- Workspace: how pings reach youThe Workspace tab of the dispatch board sets how pings reach you: which signals ping, what can ping you, your working hours, how pushy the board is, how it looks, and sound and notifications.
- Board setup wizard and tourThe setup wizard configures your dispatch board in a few questions, with an optional step-by-step customisation and a practice ping, and the board tour explains every part of the board in fifteen stops.
- Board rules: what every board hidesChoose which tickets the dispatch board hides for your whole organisation, and whether QuantumOps also skips AI analysis for them.
- Team settings and attention healthSet the defaults, locks and limits that shape how pings reach everyone on the dispatch board, then check from the board whether those pings are working.
- Dispatch workflow and scheduling settingsTune how QuantumOps schedules appointments, estimates how long tickets take, ranks each technician's work, routes by skill and holds dispatcher corrections for review.
- Guided work and HaloPSA colour syncGuided work ranks each technician's tickets so one is always the next to work, and colour sync paints that ranking onto the tickets in HaloPSA.
- Override and feedback reviewApprove or reject the times a dispatcher chose differently from the AI, and the copilot feedback technicians give, before either is used to tune future recommendations.