Skip to main content- CSAT AdministrationHow customer satisfaction surveys work from the e-mail face to the HaloPSA ticket, how to read the Dashboard and the Responses tab, and how to open a Customer Success ticket automatically after a low rating.
- Survey settings, tags and the survey pageSet the question, branding, faces, link expiry, public review link and HaloPSA note of your customer satisfaction survey, manage the feedback tags, and see what a customer sees on the survey page.
- Adding the survey to HaloPSA e-mailsBuild the row of faces that goes into a HaloPSA e-mail template, check that a ticket's survey link will open, place the snippet in HaloPSA and fix survey links that fail.
- NPS campaignsCreate a Net Promoter Score campaign, record a list of recipients and a personal link for each, see what recipients are asked, and read promoters, passives and detractors.
- Badges, rewards and quotasSet up the badges, rewards and monthly points quotas that turn customer satisfaction ratings into recognition for your agents.
- CSAT LeaderboardThe CSAT Leaderboard ranks your agents by the points they earn from customer satisfaction ratings, with a podium, a full ranking, team totals and the badges on offer.
- CSAT on a wall screen or your websiteShow customer satisfaction outside QuantumOps, on an office monitor with the Big Screen or on your website with an embeddable widget.