Chris Scaminaci

Team

Created Review queue for negative-sentiment tickets, and passive-aggression detection Created Auto-rotating service desk wall dashboard Created See and shape AI spend per ticket type and feature Created Phone-friendly dashboards and data grids Created Free-text instructions for each type of AI research answer Created Action buttons on alert cards posted through a chat webhook Created Filter technician counts by ticket type in the embedded Agent dashboard Created Open the tickets behind each alert count in the triage workload panel Created Weight ticket types when measuring technician workload