Open the tickets behind each alert count in the triage workload panel
The agent workload panel in the ticket triage dashboard shows a sentiment or tonality alert count beside each technician, but the number cannot be opened.
Make it clickable to list those tickets, so a dispatcher can go straight from the number to the work.
Today: the Home page's Agent workload card has clickable counts; the dashboard embedded in the PSA does not.
Log in to comment and vote
No comments yet
Be the first to share your thoughts.